Salesforce is the world’s largest provider of customer relationship management (CRM) services and also sells enterprise application software focused on customer service, marketing automation, analytics, and application development. Fellow Silicon Valley firm, Slack, offers an eponymous business communication platform with multiple IRC-style features, including persistent chat rooms (channels) organized by topic, private groups, and direct messaging. According to the San Francisco Chronicle, Salesforce has over 49,000 total employees, including 9,000 in San Francisco, while Slack had 2,431 employees worldwide at the end of July. In terms of market-cap, Salesforce is worth around $230 billion, while the jump in Slack’s stock price since the publication of the report has pushed its market value to more than $20 billion. Slack reportedly has more than 12 million daily active users and over 119,000 paid customers, making it one of the largest players in the sector. Its biggest competitor is Microsoft, whose own business communication software, Teams, has become one of the biggest names in the industry since its high-profile launch in 2017, crossing 115 million daily active users earlier this year. Neither Salesforce nor Slack has issued any official statement on the matter, but the former is hosting its annual ‘Dreamforce’ conference next week, which will be virtual because of the pandemic. It will be interesting to see if the company will announce the acquisition at that event or if we’ll have to wait further for an official confirmation.
